Our teams are comprised of amazing people of all different backgrounds and strengths. What they have in common is their passion for clinical research, and for making your sites the most successful they can be. In our Employee Q&A features we ask our employees what they enjoy most about what they do, and give them an opportunity to share a bit about who they are outside of the workplace.
Joey Nguyen has been with BTC Network for 1 year, coming to us with a background in government and education. Joey is a valued member of our team because of his diverse background and his ability to review situations with great detail. His ability to always go the extra mile, and never wavering work ethic, creates a true partnership between him and his clients. We appreciate everything Joey does and are proud to have him as a member of our team!
BTC: What do you think everyone should know about clinical trials?
Joey: It’s a dual pillar industry. On one hand it is a business industry like anything else, and on the other hand it does something quite amazing - provide cutting edge treatment and drugs to patients in need.
BTC: In your opinion, what is the key to financial success for research sites?
Joey: Clinical Research Coordinators are the key. The training, support, well-being, and recognition of your coordinator(s) is the gateway to ensuring your site's financial success. Your coordinators conduct and enter patient data into EDC and CTMS – ensuring this is done in a timely and effective manner is crucial. This in turn ensures that your payments are not only maximized, but also received in a timely manner.
BTC: If you could have one super power, what would it be?
Joey: To be able to make clones of myself at will so that I can help more research sites achieve their goals, and maybe the real me can go lay down at the beach once in a while! :)
BTC: What attracted you to the clinical research industry?
Joey: The ability to be a part of a blossoming industry that drives the innovation in medical treatment globally. As the industry builds its best practices, it is awesome to be part of ensuring that everyone has an equal chance at becoming mutually successful - and sometimes that means bravely thinking outside the box.
BTC: What has surprised you about clinical trials?
Joey: The scale and scope of the industry itself. Now when I see a recruitment ad on the train for an indication, I am much more appreciative of what it takes for the study sponsor and site teams to get to that point (FDA approval, study award, SIV, negotiations, execution, vendor partnerships/ internal marketing, etc.).
BTC: Is there one particular financial best practice you advise all of your research sites to implement?
Joey: Having a regularly updated CTMS (Clinical Trial Management System), like RealTime, or a single point database of all your patient visits, financials, etc. This eliminates the need of repeating work for multiple aspects of clinical research. Want to run a report on your earnings? Want to know how many visits each coordinator is completing on a weekly basis? Do you need to figure out how much dry ice you are paying out of pocket, versus being reimbursed for? A CTMS can take care of all of that with a push of a button.
BTC: If you could have dinner with one famous person, alive or deceased, who would you choose?
Joey: Jeff Bezos, because I would love the opportunity to discuss the future of clinical research with him.
BTC: What is your favorite part of your job?
Joey: Being able to speak with our sites and learn more about the people behind the wonderful research.
BTC: Can you tell us a “fun fact” about you?
Joey: As a high school freshman, back in 2007, I was a cast member in a PBS Television show called “Design Squad.”
Post by Maggie Kilgallon -
Maggie is a Marketing Coordinator at ClinEdge, BTC Network, and GuideStar Research. She assists the internal marketing team with content creation, conference planning, webinar management, external partnerships, social media strategy, and other marketing efforts.